First impressions matter. People form their first impressions within the first few minutes of an interaction, and that impression is difficult to change.
At a bar or nightclub, this important first impression lies in the hands of the bouncers and security staff. They are a customer’s first point of contact, so it’s no surprise that many customers form a first impression of a nightclub based on their interaction with security.
Continue reading 3 Reasons Your Security Staff Needs Hospitality Training